Privacy Policy of Bilet BG OOD for usage of the event ticket sales platform - www.bilet.bg
Effective Date: 24.11.2024
This Privacy Policy outlines how Bilet dot BG OOD ("we," "our," or "us") collects, uses, discloses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act. By using our services and the website www.bilet.bg, you agree to the terms outlined in this document.
1. Roles as Data Controller and Data Processor
Bilet dot BG OOD may act as both a Data Controller and a Data Processor, depending on the circumstances:
- As a Data Controller, we process your data (e.g., name, phone number, email address, and delivery address) to fulfill your orders.
- As a Data Processor, we process information on behalf of event organizers for participation in specific events.
Event organizers are the Data Controllers for data related to participation in events. This information is displayed on our website and the organizer's website.
If you have questions about how your data is processed, you can contact us or the event organizer.
2. Types of Personal Data We Collect
We may collect the following categories of personal data:
- Registration Data: Name, phone number, email address, and password.
- Order Data: Delivery address (if courier service is selected).
- Payment Data: Handled by third-party platforms (e.g., PayPal, Stripe, EasyPay) and not stored in our database.
- Survey and Contest Data: Information provided voluntarily for surveys, questionnaires, or contests.
- Technical Data: IP address, browser type, and device information collected through cookies and log files.
3. Orders
- If you purchase a ticket or another service and choose the "cash on delivery (SPEEDY)" payment method, you must provide the required information in the order form, including your name, email address, phone number, and delivery address. This data is shared with Bilet dot BG OOD and SPEEDY AD to process the payment and delivery.
- If you choose another payment method (e.g., PayPal, card payment, EasyPay), you will be redirected to the respective platform. The security and confidentiality of the information entered are the responsibility of the respective platform.
- If we encounter difficulties fulfilling an order, the information entered in the form will be used to contact you.
4. Surveys and Contests
- We may offer you opportunities to participate in surveys, questionnaires, and contests on our website.
- Participation is entirely voluntary, and any information provided will be used for purposes such as notifying winners, monitoring website traffic, and adding interested users to our mailing list for upcoming events.
5. Data Sharing
We share your data only in the following cases:
- Courier Services: Delivery information is shared with independent courier companies (e.g., SPEEDY AD) to complete your orders.
- Event Organizers: Necessary data for event participation is shared with event organizers. In such cases, Bilet dot BG OOD acts as a Data Processor, while organizers are Data Controllers.
- Data Aggregation: Data may be aggregated to provide statistical information to organizers. In this case, the data is anonymized and no longer personally identifiable.
6. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- Order Fulfillment: To deliver tickets and services you have purchased (legal basis: contract performance).
- Customer Communication: To contact you regarding orders and resolve any issues (legal basis: legitimate interest).
- Event Participation: To share necessary data with organizers to facilitate your attendance (legal basis: contract performance).
- Marketing: To send newsletters about upcoming events only with your explicit consent (legal basis: consent).
7. Cookies and Log Files
Our website uses cookies to:
- Ensure Functionality: Enable essential website operations.
- Analyze Traffic: Collect data to improve our services.
- Provide Personalized Advertising: Show targeted ads (only with your consent).
You can manage your cookie preferences via your browser settings or our Cookie Management Tool.
8. Data Retention
We retain personal data only as long as necessary for the purposes stated:
- Order Data: Retained until you withdraw your consent.
- Event Data: Retained until you withdraw your consent.
- Marketing Data: Retained until you withdraw your consent.
9. Your Rights Under GDPR
You have the following rights concerning your personal data:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate data.
- Right to Erasure: Request deletion of your data unless required for legal or contractual purposes. To erase your data please write to [email protected]
- Right to Restriction: Restrict data processing under specific conditions.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing for legitimate interests or direct marketing purposes.
To exercise your rights, contact us at [email protected]. We will respond within one month.
10. Data Security
We take your data security seriously:
- Personal data is transferred using SSL encryption.
- Access to data is restricted to authorized personnel only.
- Regular audits ensure compliance with security standards.
Sensitive payment information is processed solely by our payment partners and is not stored in our systems.
11. International Data Transfers
If personal data is transferred outside the EU/EEA, we ensure adequate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions by the European Commission.
12. Children’s Data
Our services are not intended for individuals under the age of 16. We do not knowingly process children’s data without verifiable parental consent. If you believe we have collected such data, please contact us for immediate deletion.
13. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy. Changes will be published on our website, and for significant updates, we will notify you via email. Please review this policy periodically.
14. Contact Information
For questions about this Privacy Policy, contact us at:
- Email: [email protected]
- Phone: +359 887 333 112 (Monday–Friday, 09:00 AM–07:00 PM).
- Address: [Insert Address].
If you are dissatisfied with our response, you may file a complaint with the Bulgarian Commission for Personal Data Protection (КЗЛД):