Privacy Policy of Ticket dot BG

Privacy Policy of the ticket distribution company Bilet dot bg OOD and the website for ticket sales 


Collection of Information, Use, and Registration

To use the website of BILET DOT BG and the services we provide, you must first complete the registration form and create a username and password. To complete your registration, you must provide contact information such as your first and last name, telephone number, and email address. This information is necessary for us to be able to contact you regarding the services in which you have expressed interest. All your personal data will be transferred through SSL (Secure Socket Layer), which ensures that your data will not be accessed by third parties.


Is BILET DOT BG a Data Controller or Processor?

BILET DOT BG may operate as both a data controller and a data processor, depending on the circumstances and the event for which you have purchased an electronic ticket.

BILET DOT BG is the data controller for the data related to the execution of your order (Name, Phone, Email, and, when a courier order is selected, the delivery address) and a data processor for the data related to participation in a specific event.

In cases where additional data is required for participation in or attendance at an event, BILET DOT BG is primarily a data processor, while the event organizers are data controllers. Event organizers, as data controllers, determine the purposes and means of processing personal data, and this information will be published on our website as well as on the website of the respective organizer.

Specifically, the BILET DOT BG user decides whether to share the required information with BILET DOT BG for the purpose of participating in the event. As a data processor, BILET DOT BG processes personal data on behalf of the data controller, the user of BILET DOT BG who purchases an electronic ticket for the respective event.



If you purchase a ticket or any other service and choose the "cash on delivery (SPEEDY)" payment method, you must provide the required information in the order form, including your name, email address, phone number, and delivery address, which you provide to BILET DOT BG and SPEEDY AD. This information is necessary for payment processing and delivery. By choosing any other payment method that excludes delivery by SPEEDY, you will be redirected to the respective website (PayPal, card payment, EasyPay, etc.), whose responsibility for the security and confidentiality of the information you provide is borne by the respective parties.

If we encounter difficulties in fulfilling a particular order, the information entered in the form is used to contact you.


Surveys and Contests

We may provide you with the opportunity to participate in surveys, questionnaires, and contests on our website. In such cases, we require certain information from you. Participation in such surveys and contests is entirely voluntary, so the choice of whether to provide this type of information is entirely yours. The required information is standard and is used to notify contest winners, monitor website traffic, and subscribe users to our mailing list for information about upcoming events.


Disclosure of Information

Cases in which we share personal information with third parties:


To fulfill your orders, we use the services of an independent courier service.

When explicitly required and necessary for the purpose of attending or participating in the event you have chosen, the information entered in the respective order form is accessible to the organizers of the respective events. In this case, BILET DOT BG is only an operator, not an administrator of this data.

This information is shared and used SOLELY for the purpose of ensuring your participation or attendance at the respective event. The same data may be aggregated to summarize information about visitors and participants in a specific event. In this case, this information becomes non-personal.


Log Files and Cookies

Certain types of information that do not identify individual users are automatically collected in log files. This information is used to compile analyses for the needs of BILET DOT BG Ltd. and for the administration of the website and improvement of the provided service.


Links to Other Sites

The BILET DOT BG Ltd. website contains links to other websites that are not owned by BILET DOT BG Ltd. Please be aware that we are not responsible for the privacy policy of these sites.


The security of the information you provide us is of great importance. Credit/debit card information that you provide is received by the payment systems we work with. This information in no way enters the BILET DOT BG database.


Changes to the Privacy Policy

In the event that changes are made to the privacy policy, they will be published on both our website and other appropriate locations for the awareness of users of the website and our services.

We reserve the right to change the terms of the privacy policy at any time, so we encourage you to review it periodically. In the event that we make material changes to this policy, you will be informed by email or through our website.


Request for Deletion of Provided Personal Data

Every user has the right to request that the personal data they have provided to BILET DOT BG be deleted from the BILET DOT BG database. This is possible by sending a request in the official form to [email protected].

Information on how to contact us can be found on the BILET DOT BG website, and if you have any questions, you can contact us at 0887 333 112 on working days from 09:00 AM to 07:00 PM.



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