Name: Vol. 2 Roots and Wings Festival
Start: 2026-10-24T08:30
End: 2026-10-24T18:00
Location: Hotel Jägerhof

Question 1

Order with PayPal, including credit and debit cards without registration.

Accepted Answer

To pay for a ticket order via PayPal - the largest electronic payment operator created by Elon Musk. You do not need to have PayPal to pay you can do this as aguest. Follow these steps: Open the event for which you wish to rent a ticket. Add the number of tickets from the category you want. Enter email. Enter your email again if you are purchasing for the first time. If you have an account with us, enter a password. Fill in the data required by the event organizer (Name, Address, etc.) IMPORTANT!!! Different organizers may require different information. Confirm your order. You will be redirected to the PayPal website. If you have an account there, simply enter your username and password in the fields above and complete the payment. If you do not have a Paypal account, select Pay as a guest or Create a profile and continue with the steps.

Question 2

Epay, EasyPay, ATM , Visa, or MasterCard

Accepted Answer

To pay through ePAY , EasyPay , (ATM)Visa or Mastercard, registration on ePay.bg is not required.   Follow the steps:                1. Open the event for which you want to purchase tickets.              2. Add the number of tickets from your desired category.              3. Enter your email.                    3.1 Enter your email again if you are buying for the first time.                    3.2 If you have an account with us, enter your password.              4. Fill in the details required by the event organizer (Name, Address, etc.) IMPORTANT!!! Different organizers may require different information.              5. Confirm your order.              6. You will be redirected to the ePay BG website.              7. To pay with a profile on ePay BG, enter your details.                   7.1 To pay with Visa or Mastercard, press the "Pay with card" button.                   7.2 To pay at an EasyPay kiosk, press the corresponding button and you will receive a 10-digit code.                   7.3 To pay at an ATM (Automated Teller Machine), press the corresponding button and take your code.              8. Upon successful payment, your ticket(s) will be sent to the email you used in Step 3. Please check your spam folder as well. You can track your orders in your profile and download your tickets from there!

Question 3

Courier and cash on delivery.

Accepted Answer

1.Open the event for which you want to purchase tickets.         2. Add the number of tickets from your desired category. If the event has seats, select your seats.         3. Enter your email.                3.1 Enter your email again if you are buying for the first time.                3.2 If you have an account with us, enter your password.         4. Fill in the details required by the event organizer (Name, Address, etc.) IMPORTANT!!! Different organizers may require different information.         5. Choose the payment method with courier and cash on delivery (Speedy).         6. Select your preferred delivery option from the dropdown menu.                6.1. Delivery to a Speedy office:                       6.1.1. Choose the "Office" from the dropdown menu to which you want your package delivered.                6.2 Delivery to an address:                       6.2.1. Select the City;                       6.2.2. Begin typing the street name (the system will suggest options after 4-5 letters). Select the street to which your package will be sent;                       6.2.3. Enter the Number, Floor, etc.         7. Confirm your order. Your package will be confirmed by our administrator and sent within 2 business days after processing.

Question 4

Bank transfer

Accepted Answer

IMPORTANT: This option is available for certain events only.        1. Open the event for which you want to purchase tickets.      2. Add the number of tickets from your desired category. If the event has seats, select your seats.      3. Enter your email.             3.1Enter your email again if you are buying for the first time.             3.2 If you have an account with us, enter your password.       4. Fill in the details required by the event organizer (Name, Address, etc.). IMPORTANT!!! Different organizers may require different information.       5. Choose the payment method - "Bank transfer."       6. Confirm your order.       7. A window will open, containing the order code as a reference, IBAN account, the account holder, and the details regarding your order.       8. After successful payment, the ticket will be sent to the email used in Step 3. Please check your SPAM folder! To expedite the process, you can send us a copy of the payment. IMPORTANT! You have 24 hours to complete your payment, or it will be automatically canceled!   After making the payment, there is a waiting period for your amount to be transferred to our account, after which you will receive your ticket(s) both via email and in your profile on Billet BG.   Payments made from Friday to Sunday or on holidays are processed on the first working day! If the event you have chosen is the next day, please be aware that the amount may NOT arrive in time in the Billet BG account, and therefore, you may not receive your pass!

Question 5

Network of Cashiers

Accepted Answer

IMPORTANT : When requesting the event code at the FAST PAY cash registers, the code is the last digits at the end of the web address of the event on our website !!!   If you encounter difficulties at the cash register, you can contact us at 0887 333 112 (business days 09:00 - 17:00) or email us at HELP@BILET.BG to assist you!

Question 6

Declaration for accompanying minors

Accepted Answer

Please familiarize yourself with the specific information published by the relevant organizer and if you have any doubts contact them directly. Here we publish the standard requirements as described in the majority of events for which tickets are sold by Bilet dotbg.   The verification of the age of minors (14 to 18 years old) is carried out by presenting an identity card. The verification of the age of minors (0 to 14 years) is carried out by means of a copy of the birth certificate (a duplicate is not necessary, but a copy of the original). The certification of a companion (a person over 18 years of age, who is responsible for a minor and/or minor) is carried out by means of an identity card and entered data of the companion and the accompanied person in a power of attorney certified by a notary. Parents of children between 14 and 18 years. they can certify the relationship with their children by means of a companion declaration, in which the data of the parent and his child are entered. We remind you that declaring unfaithful circumstances is a crime according to the norms of the Penal Code. You can download a declaration for a companion from this link (Click)   IMPORTANT: Different organizers, venues and specific events may have radically different policies for the admission of minors.

Question 7

Order with Borica (Credit and debit cards without registration)

Accepted Answer

To make a payment, you need to have an active 3D Secure* . Follow these steps: Open the event for which you wish to purchase tickets. Add the number of tickets from your desired category. Enter your email. Re-enter your email if you are purchasing for the first time. If you have an account with us, enter your password. If you have forgotten your password, use the "forgot password"   button, and we will send you a one-time login link. You can use your Facebook or Google profile for login. Fill in the information required by the event organizer (Name, Address, etc.). IMPORTANT!!! Different organizers may require different information. Confirm your order. You will be redirected to a web page where you need to enter your payment card details and confirm your 3D password for completing the order. If the payment is successful, you will receive the tickets at the email address you provided in the order. If the payment is unsuccessful, please ensure that you enter the correct 3D verification code, your keyboard is in Latin characters, and you do not have caps lock enabled, and try again.   *3D Secure is an additional layer of security for online transactions provided by your bank and is commonly known as "Verified by Visa" or "Mastercard Securecode.

Question 8

How do I split my tickets into separate files?

Accepted Answer

If you have received a file containing more than one ticket and wish to split them into separate PDF documents, you can use free online tools like Split PDF. Follow these steps: Instructions for Splitting PDF Files: Open the Split PDF platform: Visit a website like Split PDF or another similar tool. Upload your PDF file: Click the "Upload" or "Choose file" button and select the received PDF file with the tickets from your device. Wait for the file to load on the platform. Select the splitting method: Most tools allow you to choose between: Splitting all pages (each page of the file will be saved as a separate file). Manually selecting pages (you can specify which pages you want to separate). Start the splitting process: Click the "Split" or "Раздели" button. The platform will process your file and create separate PDF files for each page. Download the individual files: Once the process is complete, you will be able to download the split PDF files to your device. Make sure to store your tickets securely. Why is it important to split the tickets? Splitting the tickets can be useful if: You plan to share them with friends or family. You want each ticket to be accessible as a standalone file for easier use at the entrance. What should I do if I encounter a problem? If you have difficulties opening or splitting your tickets, don't hesitate to contact our customer support team: Email: help@bilet.bg Phone: 0887333112 Working hours: Monday - Friday, 09:00 AM - 5:00 PM.

Question 9

How to use a purchased voucher from Bilet Bg

Accepted Answer

How do I use the voucher? Choose an event: Browse our calendar at www.bilet.bg and select an event of your choice &ndash; concert, seminar, theater or online event. Choose tickets: Indicate the tickets you want for the respective event.Enter the voucher code: When you reach the payment method selection page, enter the code printed on your voucher. The amount will be recalculated automatically. Cover the difference: If the value of the voucher is higher than the ticket price, the remainder will be reserved for future orders. If the voucher covers part of the ticket price, you will only have to pay the difference. Important: By purchasing a ticket and using the voucher, you accept the terms published at: https://bilet.bg/bg/pages/terms-of-service.   If you have any difficulties, please contact us:   Email - Help@bilet.bg Phone - 0887333112 Working hours: Monday-Friday, 09:00 - 17:00.

Question 10

How do I place an order when I have a Promo Code?

Accepted Answer

Step 1: Select tickets from the relevant price category and/or the interactive scheme (map) for the desired event. You can do this through our calendar on Bilet.bg .   Step 2: Fill in your details by entering your name, email address and phone number.   Step 3: On the payment method selection page, you will see a field for entering a Promo Code. Enter the code exactly as it is submitted in the &ldquo;DISCOUNT CODE&rdquo; field and press the &ldquo;ADD PROMO CODE&rdquo; button. After adding the code, the discount will be applied to the amount of your order.   What should I do if my Promo Code does not work? Make sure that you entered the Promo Code correctly, without additional spaces or character errors. If the problem persists, check if the code is still valid and if you meet the discount conditions that apply to it. If you have any difficulties ordering or using the Promo Code, do not hesitate to contact our customer support team: Email: help@bilet.bg Phone: 0887333112 Working hours: Monday - Friday, 09:00 - 17:00   Can I use more than one Promo Code for one order? Currently, only one Promo Code can be used for one order on the Bilet.bg platform. How do I know if my Promo Code has been successfully applied? After entering the code and pressing the "ADD PROMO CODE" button, the discount will be displayed on the payment method selection page to see the discounted amount.   Can I use a Promo Code for every event? Each Promo Code has specific conditions and may only be valid for certain events or ticket categories. Read the Promo Code terms carefully to make sure you can use it for the relevant event.

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