Name: Suncatcher & Exolight @ Live & Loud
Start: 2019-03-09T22:00
Location: Live & Loud

Question 1

Order with PayPal, including credit and debit cards without registration.

Accepted Answer

To pay for a ticket order via PayPal - the largest electronic payment operator created by Elon Musk. You do not need to have PayPal to pay you can do this as aguest. Follow these steps: Open the event for which you wish to rent a ticket. Add the number of tickets from the category you want. Enter email. Enter your email again if you are purchasing for the first time. If you have an account with us, enter a password. Fill in the data required by the event organizer (Name, Address, etc.) IMPORTANT!!! Different organizers may require different information. Confirm your order. You will be redirected to the PayPal website. If you have an account there, simply enter your username and password in the fields above and complete the payment. If you do not have a Paypal account, select Pay as a guest or Create a profile and continue with the steps.

Question 2

Epay, EasyPay, ATM , Visa, or MasterCard

Accepted Answer

To pay through ePAY , EasyPay , (ATM)Visa or Mastercard, registration on ePay.bg is not required.   Follow the steps:                1. Open the event for which you want to purchase tickets.              2. Add the number of tickets from your desired category.              3. Enter your email.                    3.1 Enter your email again if you are buying for the first time.                    3.2 If you have an account with us, enter your password.              4. Fill in the details required by the event organizer (Name, Address, etc.) IMPORTANT!!! Different organizers may require different information.              5. Confirm your order.              6. You will be redirected to the ePay BG website.              7. To pay with a profile on ePay BG, enter your details.                   7.1 To pay with Visa or Mastercard, press the "Pay with card" button.                   7.2 To pay at an EasyPay kiosk, press the corresponding button and you will receive a 10-digit code.                   7.3 To pay at an ATM (Automated Teller Machine), press the corresponding button and take your code.              8. Upon successful payment, your ticket(s) will be sent to the email you used in Step 3. Please check your spam folder as well. You can track your orders in your profile and download your tickets from there!

Question 3

Courier and cash on delivery.

Accepted Answer

1.Open the event for which you want to purchase tickets.         2. Add the number of tickets from your desired category. If the event has seats, select your seats.         3. Enter your email.                3.1 Enter your email again if you are buying for the first time.                3.2 If you have an account with us, enter your password.         4. Fill in the details required by the event organizer (Name, Address, etc.) IMPORTANT!!! Different organizers may require different information.         5. Choose the payment method with courier and cash on delivery (Speedy).         6. Select your preferred delivery option from the dropdown menu.                6.1. Delivery to a Speedy office:                       6.1.1. Choose the "Office" from the dropdown menu to which you want your package delivered.                6.2 Delivery to an address:                       6.2.1. Select the City;                       6.2.2. Begin typing the street name (the system will suggest options after 4-5 letters). Select the street to which your package will be sent;                       6.2.3. Enter the Number, Floor, etc.         7. Confirm your order. Your package will be confirmed by our administrator and sent within 2 business days after processing.

Question 4

Bank transfer

Accepted Answer

🏛️ FREQUENTLY ASKED QUESTIONS (FAQ) Paying via Bank Transfer Instructions and guidelines for wire transfers to Bilet.bg ℹ️ IMPORTANT: This payment option is available for select events only. 📌 How to pay via Bank Wire Transfer: Open the event page for the tickets you wish to purchase. Select the number of tickets from your desired category. (If the event has numbered seating, select your seats on the map). Enter your email address: Re-enter your email if purchasing for the first time; If you already have an account with us, enter your password. Fill in the required details requested by the organizer (Name, Address, etc.). ⚠️ IMPORTANT: Different organizers may require different information. Select payment method: "Bank Transfer" . Confirm your order. Get wire transfer details: A confirmation screen will open displaying your Order Reference Code (use this as the payment reference) , IBAN account, account holder, and order breakdown. Receive your tickets: Once payment is confirmed, tickets will be sent to the email address used in Step 3. Please make sure to check your SPAM / Junk folder! Speed up processing: You can send us a copy of your bank confirmation receipt to help@bilet.bg . ⏰ 24-Hour Payment Window You have 24 hours to execute the bank transfer. If payment is not completed within this timeframe, your order will be automatically cancelled ! 🗓️ Weekend & Bank Holiday Processing Bank transfers require a processing window for funds to reach our bank account. Once received, your tickets will be delivered via email and posted directly to your Bilet.bg user profile. ⚠️ Payments made from Friday through Sunday or on bank holidays are processed on the next business day! If your event takes place the following day, please be aware that funds may NOT arrive in time to issue your tickets before the event!

Question 5

Network of Cashiers

Accepted Answer

IMPORTANT : When requesting the event code at the FAST PAY cash registers, the code is the last digits at the end of the web address of the event on our website !!!   If you encounter difficulties at the cash register, you can contact us at 0887 333 112 (business days 09:00 - 17:00) or email us at HELP@BILET.BG to assist you!

Question 6

Declaration for accompanying minors

Accepted Answer

👨&zwj;👩&zwj;👧&zwj;👦 FREQUENTLY ASKED QUESTIONS (FAQ) Admission Policy for Minors Requirements regarding ID documents, adult accompaniment, and declaration forms ⚠️ IMPORTANT NOTICE: Different event organizers, venues, and specific shows may have significantly different admission policies regarding minors. Please carefully review the event details published by the respective organizer, and contact them directly if you have any doubts. 📌 Standard Bilet.bg Admission Guidelines: Minors aged 14 to 18: Age verification is conducted by presenting a valid national ID card . Children under 14 (ages 0 to 14): Age verification requires presenting a copy of the birth certificate (a simple copy of the original is sufficient) . Parents accompanying minors (ages 14&ndash;18): Can verify parentage via an official accompaniment declaration form detailing parent and child information. Third-party adult guardians (over 18 years old): Responsible adult guardians accompanying minors must present their ID card alongside a notarized power of attorney document listing both parties. ⚖️ Reminder: Declaring false information on official documents is a punishable offense under Penal Code regulations. 📄 Accompaniment Declaration Form You can download the official declaration form to fill out prior to the event: 📥 Download Accompaniment Declaration (PDF)

Question 7

Order with Borica (Credit and debit cards without registration)

Accepted Answer

💳 PAYMENT GUIDE Paying via BORIKA Secure credit/debit card payment via the BORIKA gateway To pay for your ticket order using Borika , an active 3D Secure* security feature on your card is required. 📌 Follow these steps: Open the event page for the tickets you wish to purchase. Select the number of tickets from your preferred category. Enter your email: Re-enter your email if purchasing for the first time. If you already have an account with us, enter your password. &bull; If you forgot your password, click the "Forgot password" button to receive a one-time login link via email. You can also log in using your Facebook or Google account. Fill in the required details requested by the event organizer (Name, Address, etc.). ⚠️ IMPORTANT: Different organizers may require different information. Confirm your order. Complete payment: You will be redirected to a secure payment page where you enter your card details and confirm your 3D password / code . Receive your tickets: Upon successful payment, your tickets will be delivered directly to the email provided during checkout. ⚠️ What to do if the payment fails? If the payment fails, please ensure you are entering the correct 3D verification code , your keyboard is set to Latin characters , and Caps Lock is turned off , then try again. *What is 3D Secure? 3D Secure is an added layer of security for online card transactions provided by your card issuer, commonly known as "Verified by Visa" or "Mastercard SecureCode" .

Question 8

How do I split my tickets into separate files?

Accepted Answer

📄 FREQUENTLY ASKED QUESTIONS (FAQ) Splitting a Multi-Ticket PDF Guide on how to split a single PDF containing multiple tickets into individual files If you received a PDF file containing multiple tickets and wish to split them into individual PDF documents, you can easily use free online tools such as Split PDF (e.g. iLovePDF, Smallpdf, etc.). 📌 PDF Splitting Instructions: Open a Split PDF tool: Visit a website offering online PDF splitting tools (e.g. Split PDF or similar platforms). Upload your PDF file: Click the "Upload" or "Choose file" button and select your multi-ticket PDF document from your device. Wait for the file to finish uploading. Choose the splitting mode: Most tools allow you to choose between: Extract all pages: Every page in the file will be saved as an independent PDF document. Select specific pages: Manually choose which pages you wish to separate. Start the splitting process: Click the "Split" button. The tool will process your file and generate separate PDF files for each page. Download individual files: Once completed, download the separated PDF tickets to your device. Make sure to store your tickets safely. 💡 Why is it useful to split your tickets? Splitting multi-ticket PDF files is helpful when: You plan to share or email individual tickets to friends or family members. You want each ticket readily accessible as a standalone file for faster venue entry scanning. 📞 What to do if you encounter an issue? If you experience any difficulties opening or splitting your PDF tickets, feel free to contact our customer support team: 📧 Email: help@bilet.bg 📞 Phone: +359 887 333 112 ⏰ Working Hours: Monday - Friday, 09:00 AM - 05:00 PM

Question 9

How to use a purchased voucher from Bilet Bg

Accepted Answer

🎁 FREQUENTLY ASKED QUESTIONS (FAQ) How to use a Voucher? Step-by-step guide to redeeming your gift or promo voucher on Bilet.bg 📌 Step-by-Step Instructions: 1. Choose an event Browse our event calendar at www.bilet.bg and select your event &ndash; concert, seminar, theatre show, or online event. 2. Select tickets Choose your preferred tickets for the event. 3. Enter the voucher code Upon reaching the payment method page, enter the voucher code in the "Add voucher" field. The order total will automatically recalculate. Then, choose your preferred payment method, accept the terms and conditions, and complete your order. 💳 4. Balance Differences & Coverage: If the voucher value is higher than the ticket price: The remaining balance will be saved for future purchases. If the voucher partially covers the ticket price: You will only need to pay the remaining difference. ⚠️ Important: By purchasing a ticket and using a voucher, you accept the terms published at: https://bilet.bg/bg/pages/terms-of-service . 📞 What to do if you encounter an issue? In case of any issues, feel free to contact us on business days from 09:00 AM to 05:00 PM : 📞 Phone: +359 887 333 112 📧 Email: help@bilet.bg

Question 10

How do I place an order when I have a Promo Code?

Accepted Answer

🏷️ FREQUENTLY ASKED QUESTIONS (FAQ) How to use a Promo Code? Instructions for applying discount codes on Bilet.bg 📌 Steps to apply your Promo Code: Step 1: Select tickets Select tickets from the desired price category and/or interactive seating map for your event via the Bilet.bg calendar. Step 2: Fill in your details Enter your personal information, including full name, email address, and phone number. Step 3: Enter Promo Code On the payment selection page, locate the Promo Code field. Enter the code exactly as provided in the "DISCOUNT CODE" field and click the "ADD PROMO CODE" button. The discount will instantly apply to your total order amount. ❓ Additional Questions & Answers: What should I do if my Promo Code is not working? Ensure you entered the Promo Code correctly, without additional spaces or typos. If the issue persists, check if the code is still valid and if your purchase meets its specific discount conditions. 💬 If you experience any difficulties ordering or applying a Promo Code, contact our customer support team: 📧 Email: help@bilet.bg 📞 Phone: +359 887 333 112 ⏰ Working Hours: Monday - Friday, 09:00 AM - 05:00 PM Can I use more than one Promo Code per order? Currently, only one Promo Code can be applied per single order on the Bilet.bg platform. How do I know if my Promo Code was successfully applied? Once you enter the code and click "ADD PROMO CODE", the discount will be displayed immediately on the payment selection page, showing the reduced final total. Can I use a Promo Code for any event? Each Promo Code comes with specific terms and conditions and may only be valid for designated events or ticket categories. Please carefully review the terms of your Promo Code to ensure applicability.

Suncatcher & Exolight @ Live & Loud

For the event

LIVE & LOUD

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